MGMT 1545 Customer Service
This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concept of internal and external customers, customer satisfaction and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints and sales skills. Transfer Credit: CSU.
Distribution
Business, Arts, & Humanities
Advisories
Advisory: Eligibility for English 1000 and Reading 1005 strongly recommended; 8 hours lecture