Management - Customer Service: Certificate (Locally Approved Certificate)

The purpose of the program is to prepare and remind professionals in the workplace of unique attitudes, characteristics, and skills needed to address customer needs and meet or exceed customer expectations. The course content in this program is applicable to customer service in places of employment and business in the private and public sector including government, non-profit agencies, educational institutions and essentially any entity that serves the public. Upon successful completion of the required courses with a 2.0 or better (C) grade point average, a Certificate in Customer Service will be awarded.

Program Learning Outcomes

After completing the Customer Service certificate, a student will be able to:

1. Make effective business decisions using systematic evaluative information based approaches.
2. Exhibit a high standard of professional practice by demonstrating ethical and social responsibility in a multicultural team orientated rapidly changing environment.
3. Use business terms and concepts to effectively communicate them in business language.

Program Requirements

Required Courses

MGMT 1510	Values and Ethics	0.50 Credits(s)
MGMT 1515	Communication	0.50 Credits(s)
MGMT 1520	Team Building	0.50 Credits(s)
MGMT 1525	Time Management	0.50 Credits(s)
MGMT 1530	Conflict Resolution	0.50 Credits(s)
MGMT 1535	Decision Making and Problem Solving	0.50 Credits(s)
MGMT 1540	Managing Organizational Change	0.50 Credits(s)
MGMT 1545	Customer Service	0.50 Credits(s)
MGMT 1550	Attitude	0.50 Credits(s)
MGMT 1555	Stress Management	0.50 Credits(s)

Total Credit Hours: 5.0